FAQ's

Here we have listed questions you may have, if you cannot find answers here, please send us an email and we will get back to you info@villacrazydaisy.com

Custom Apparel 

Q Can i have my Apparel customised?

A Yes, please send us an e mail, with your request, our standard fee for adding a name or slogan on to an existing design is 5 euros. if your request falls outside this, talk to us and we can do a bespoke service which will be chargeable accordingly dependant on design time and Apparel required. 

Once we have added your custom design we will send a screen shot of your design for approval before auditing to the store where you will be able to order it, once order, it will then be removed from the store, please not custom designs may be used as examples but will not remain on sale once purchased 

Q Can i place a bulk order and or get a discount for a bulk order 

Yes we can do bulk orders, we can talk about a bulk order discount once we know what your requirements are, please email us on info@villacrazydaisy.com 

Q i am organising an event or party can you design or provide specific apparel

A Yes, send us an email of your requirements and we can make it happen! info@villacrazydaisy.com  

Issues with Apparel

Q What happens if my Apparel in not printed correctly? 

A If the error is ours, we will reprint free of charge.

Q The apparel is larger/smaller than I expected, can I return it?

A If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it. If we have sent you the garment you ordered, we will not be able to accept it for return as we have made it just for you. We do provide sizing information on the site, which acts as a guide when choosing your size.

Q My garment is faulty, how do I return it?

A If your Apparel is faulty or Damaged on arrival, please e mail us on info@villacrazydaisy with a description and images of the issue, we will then endeavour to resolve the issue 

Q What size shirt should I use?

A We have provided you with detailed sizing information, based on information we have from our manufacturer. Please note that sizing guidance given next to the shirts is on a TO FIT basis, so the shirt will be larger than the actual measurement given.

The guidance measurements given next to the shirts are supposed to represent what size person they fit. They are not the actual measurements of the garment itself, which naturally need to be larger than the person they are designed to fit.

 

Washing and looking after my Apparel 

Q How do I wash my printed garments?

A Wash your Apparel at 40 degrees or less. Iron on reverse (cool). Do not tumble-dry.

 

Delivery Times and costs

Q What are the normal delivery times?

A We try our best to get your order to you as soon as possible once received, this can take up to two days depending on how busy our supplier is and the time of days the order is received

After dispatch, the standard delivery is 2 -7 days in the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.

Q How much do you charge for delivery?

A Standard delivery to Europe costs 5 Euros for orders up to 50 euros, 10 euros worldwide up to 50 Euros

Orders over 50 Euros quality for free delivery, this means in most cases if you were to order one hoodie and one t-shirt, or 3 T-shirts you make a saving on postage 

Q What do I do if my order hasn't arrived?

Whilst normally the couriers take, 6-7 in Europe and 10 days rest of the world, they can on occasions take longer. In the unlikely event that your goods do not arrive, allow 7 days above the quoted times before contacting us. We cannot authorise any remakes before this time has passed as our couriers have been known to deliver within this time.

c What happens if i have any other questions 

A please e mail us on info@villacraztdaisy.com 

Q whats the difference between your Unisex and Fitted T shirts

A Fitted vs Unisex (straight-cut shirts) There are two main styles of t-shirts available: straight cut, often known as "men's" or "unisex", and fitted cut, With our fitted T-Shirts the shoulders are also cut narrower, and the sleeves are shorter and more fitted relative to a unisex shirt. 

A Can i buy T shirts and other apparel at Villa Crazy Daisy in Zell am See

Q We carry a very limited stock in house due to size issue, these are mainly the garments we have had printed over the last few years (last few items remaining) and of very limited sizes and colours. The reason we have gone digital is to offer a wide range of colours and designs which we will ship directly to your door without having to keep stock on the premises. 

Other

For all enquires about the bars or restaurant please contact us on villa@crazy-daisy.at